(Florence KY) - Sales and Customer Service Rep |
| Jan. 11, 2010 - Mar. 15, 2010 |
| Location: | Florence, KY |
| Salary Range: | pay commensuratewith experience |
| Exempt/Non-Exempt: | Non-Exempt |
| Benefits: | Medical, Dental, Vision, 401K, FREE CABLE, Discount on Phone and Internet + more |
| Employment Type: | Full Time |
| Department: | Customer Care |
| Description: | Answer phone calls, inputting services and covering a full range of services in a prompt and professional manner so callers receive accurate information regarding the resolution of transactions.
FULL TIME POSITIONS ONLY! |
| Duties: | PRIMARY RESPONSIBILITIES
•Offer and sell new services to new and existing customers who call in to inquire
•Provide prompt resolution of customer inquiry by providing appropriate billing, service, programming and/or maintenance information
•Exceed or maintain minimum department standards, i.e.: sales, monitoring, order entry
•Prepare work orders for requests after determining if field visit is required; assure appropriate follow-up procedures are followed
•Accurately document and update records in billing system
•Promote good customer relations through demonstrated sales and telephone handling proficiencies
•Perform related duties as assigned or as the situation dictates
DURING THE TRAINING PERIOD, THE SUCCESSFUL CANDIDATE WILL:
•Successfully complete new hire orientation and introductory training and Cable Primer Courses
•Demonstrate ability to learn billing screens and system
•Meet established standards within the first six months, i.e.: availability, monitoring requirements, sales goals, order entry and positive performance
•Successfully pass 6-month customer service training test with a score of 85% or better on written test
•Maintain adequate attendance and adherence to Company policies and procedures
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| Qualifications: | REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES
•Willingness and enthusiasm to learn and apply new sales techniques
•Strong telephone voice in terms of tone, clarity, pronunciation and proper use of grammar
•Detail oriented with a background in problem solving skills and the ability to multi-task
•Excellent verbal and written communication skills with internal and external customers
•Proficient in Windows applications, typing and internet navigation skills
•Work on assigned projects with minimum supervision
•Experience in the area of customer service, sales, payment entry, cash transactions, write-offs, and credit and collections preferred
EDUCATION AND EXPERIENCE
•High school diploma or equivalent
•TWO YEARS call center and customer service work related experience REQUIRED
*TWO YEARS sales experience in a goal-oriented environment REQUIRED
•Bi-lingual background preferred
PHYSICAL DEMANDS AND WORK ENVIRONMENT
•Will work on computers while sitting at their desk for extended periods at a time
MUST be available to work evenings and Saturdays!
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